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Knowva brings approved company knowledge into the enquiry, with access and response rules defined for the agreed solution.
See the working exampleWhy SMERP
Products that fit the work.
Products that fit the work.
Experience that supports delivery.
SMERP is a Hong Kong software house with its own products. Knowva and Flowva are our main product focus, supported by configuration, development, integration and continued maintenance.
Hong Kong supportHong Kong company · established 2005
500+ customersCustomer relationships and continued support
Experienced teamMost members have 10+ years; many have 20+ years
Long-term relationshipsMany customers have worked with us for over 10
years
Designed around real work
The detail is in
The detail is in
how the work gets done.
We start with the task, the person doing it and the decision that follows. Technology helps with the checking and coordination, while the everyday workflow stays clear.
Check as the work happens
Flowva uses scanning within warehouse tasks to identify goods and check the record, reducing repeated typing and later reconciliation.
See the working exampleMake the record useful to the next person
Keep the context, progress and differences with the work. Managers can see what needs attention and review the supporting records.
See the working exampleSoftware that fits the way Hong Kong teams work, in Traditional Chinese and English. Our consultants help your team set up the system, learn to use it and arrange ongoing support.
What that means for you
Start with a working product.
Start with a working product.
Fit it to your team.
Use a product and industry template as the starting point. See the workflow early, agree the gaps and introduce the system with training, verification and support.
Own products and practical adaptation
Keep a maintained product foundation while scoping configuration, customisation and the necessary interfaces.
Business and technical experience together
Project managers, analysts, developers and domain experts consider the task, the next person and the management decision together.
Support as the business grows
Many customers have worked with SMERP for over ten years. We continue supporting everyday use and discussing improvements as needs change.
Business understanding and technical experience
Understand the work.
Understand the work.
Apply the right technology.
Our team combines project management, system analysis and software development with domain experts who understand business operations and management needs. Most members have over ten years of experience, and many have over twenty.
We use that experience to understand requirements, refine everyday operating details, and plan implementation and support around your team.
Professional qualifications applied to delivery
Team members hold PMP and PMI-ACP qualifications in project management and CISA in IT audit, alongside CIPM. These disciplines support planning, testing and review.
PMPPMI-ACPCISACIPM
Qualifications are held by individual team members.
Hong Kong company · local support
A clear local contact.
A clear local contact.
A team that develops the product.
SMERP is a Hong Kong software company. Our Hong Kong team provides local support, while our UK and Indonesia branches develop the products. From implementation to everyday use, you have a clear contact and support arrangement.
SMERP Care · annual support
After go-live,
After go-live,
we keep working with you.
Your team needs the system to keep supporting everyday work. SMERP Care brings maintenance, help with usage and practical issue resolution into the ongoing relationship.
Critical issues: full recovery within 2 hours
We judge severity by the impact on your daily operations. For covered critical incidents, we guarantee full recovery of normal operations within two hours.
Routine support: usually resolved the same day
General support requests are usually resolved on the day they are raised. The service result is a resolved issue and a team that can continue its work.
Business-hours hotline with real people
Explain the situation to a member of the support team and get help with the next step. Email support is also included.
The service agreement states the covered incidents, support hours and how the two-hour recovery period is measured.
Many customers have worked with SMERP for over ten years. We continue supporting everyday use as their business changes.
See what SMERP Care includesWho we work with
Businesses coordinating daily work.
Businesses coordinating daily work.
Partners delivering enterprise projects.
We work with Hong Kong businesses coordinating knowledge, service or warehouse work across people and teams, and with partners delivering enterprise projects.
Business owners, managers and users
See what the product does, test a representative workflow and understand the time, effort and budget to start using it.
Explore the productsPartners and project leads
Review relevant experience, define a work package and agree customer communication, progress and handover responsibilities.
Explore partner deliveryOne-stop support
around the product.
Hardware, professional services, hosting, integration and the Assetva/Reserva solution directions support the work where needed. The focus remains practical software products and their successful introduction.
Take the first step with a consultant
Bring one workflow.
Bring one workflow.
See what could work better.
Book a free initial consultation. See the product using one everyday workflow and receive a one-page recommendation on product suitability and how to start.
Your follow-up is with a product and implementation consultant.
YOUR TAKEAWAY
A clear basis for your next decision
- Where the standard product fits your work.
- Configuration, optional customisation or integration needs.
- Where to run the system, how to reduce interruptions and how to go live.
- An early budget direction, timing and next step.
Detailed requirements, the functional requirements document and implementation are paid services. They begin after the order is confirmed and the agreed initial payment is received.